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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I get Header & conditional Text to show in submitted e-mail report?

    Asked by angiehills on February 18, 2014 at 10:25 AM

    I have created a form with conditional text to go with each question - when testing it & submitting to e-mail - the report comes via e-mail with only questions & answers & none of the condidtional text (which is feedback for each question).

    Is there a way to get it e-mailed to me with all of the Header & conditional text to show as well - so I'll have a full report with questions, answers and feedback?



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    JotForm Support

    Answered by NeilVicente on February 18, 2014 at 11:06 AM

    You can insert custom text onto your form's email notification template, but not conditional ones. Once you add custom text to a template, it will be always be displayed on the email alerts.

    There is one workaround, and that is by replacing the conditional text with conditional textareas prefilled with the message and is set to "Read-only". Also, the form should be set to hide empty fields on emails.

    Here's an example:


    Let me know if this workaround is enough for you, and I'll lay down instructions for you to have this implemented on your form.

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    Answered by angiehills on February 18, 2014 at 12:01 PM

    Let me look at the custom text onto form's e-mail notification first. How do you do that, Please?

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    Answered by EliezerN on February 18, 2014 at 12:43 PM

    You can easily add custom Text to the Notication body by simply pasting the text into it. Pleas see this gif file while adding the text to the Notification: 

    Please keep in mind that once you add custom text to notification content, it will always appear in the email you receive no matter it was conditional or not.

    Please inform us if you need further assistance with this inquiry.


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    Answered by angiehills on February 20, 2014 at 02:06 PM

    Hi - I followed your instructions & sent a test e-amail & it came through fine. I'm cloning the form & adding to FB & testing & now the e-mails all look back to default & I don't see the one I customized? Do you know what happened?

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    JotForm Support

    Answered by Mike_T on February 20, 2014 at 03:18 PM

    It is probably that Email Notification or updated form were not saved. Please make sure to use a Finish button to save your changes on Email Notifications. If you simply close the Email Notification window, it will not save your updates.

    Thank you.

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    Answered by angiehills on February 20, 2014 at 03:24 PM

    Yikes! K - Thanks!

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    Answered by angiehills on February 21, 2014 at 10:25 PM

    Are there 'glitches' where sometimes will work right & others not?

    I have added red text to my e-mail forms (for the conditional logic part) & have received 4-5 entries this evening - all came through with the red text as it should - but the last entry did not.

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    JotForm Support

    Answered by NeilVicente on February 22, 2014 at 01:11 AM


    No, such a glitch should not exist. Your email templates are static, and should therefore show the red text at all times.

    I tested your form numerous but could not recreate the problem you have described. Can you please try again ang let us know if the issue is resolved or not?