What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New FROM on email submission notices?

    Asked by woodswalk on February 18, 2014 at 11:43 AM

    I received 2 email notifications of submissions to one of my forms over the weekend.  In both cases the subject line was correct, but the sender was shown as =?UTF-8?B??=

    Previously (as recently as 1/15/14) I received email notifications of submissions (to a adifferent form) with the sender shown as JotForm.

    Is there something I missed in programming on my latest form, or did something change at your end?  The =?UTF-8?B???= is very weird - and made me think it was spam and almost trashed the message.

    Page URL:

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    Answered by Cesar on February 18, 2014 at 12:08 PM

    After looking at the Email Alert on the form embedded on the URL you posted above. I do see it is missing the Sender Name:


    Kindly add a Sender Name to the Email Alert. And perform a test submission. 

    Do let us know if the issue persists. Thank you.

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    Answered by pinoytech on February 18, 2014 at 12:45 PM


    For some reasons, your response came out empty. Can you please post it again using the link bellow?



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    Answered by woodswalk on February 18, 2014 at 12:46 PM

    This worked great.  THANKS!