What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does data transfer to SalesForce CRM take so long or fails completely?

    Asked by deliciousnm on February 18, 2014 at 12:43 PM

    Also, why does the "Add previous submissions" option on the last screen of the integration panel not work?

    Note: I've reset my security token and re-mapped fields multiple times. When the data transfer does work it literally takes days for new submisions via my JotForm pages to appear in SalesForce.


    Very frustrated.

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 01:24 PM


    Thank you for contacting us.   

    Please allow a little time to test and attept to reproduce what you are experiencing with the salesforce integration.

    I shall respond as soon as possible.

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 05:35 PM

    Thank you for your patience.

    I tested a copy of your form with a few submissions - and they all went through to my leads list on Salesforce- There were no delays. 

    Please try the following:

    1. Clone your form using this linked guide

    2. Integrate the clone with Salesforce with the same parameters as the original form

    3. Do a test submission and advice us wheter it shows the same behavior.

    We look forward to your response.


  • Profile Image

    Answered by deliciousnm on February 18, 2014 at 07:52 PM

    Hi TitusN, 

    Thanks for the quick reply, however cloning the forms and testing submissions did not work nor did the previous submissions transfer.
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    Answered by Cesar on February 18, 2014 at 10:13 PM

    Is this happening just on one form, or have you tried another form other than the form in question and it's clone form. I would suggest to create a simple contact form and integrate it to your salesforce account. 

    Do let us know if the issue persists, thank you.