What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Https error

    Asked by sistecconbruno on February 18, 2014 at 01:58 PM

    Hi. my page are in https but not showing the form. How I fix?

    Thanks!

    Page URL:
    https://docepelicula.com.br/store/index.php?route=information/informat<br/>ion&amp;information_id=10

  • Profile Image

    Answered by Carina on February 18, 2014 at 02:23 PM

    The sistecconbruno account is a free account, which means that you can only have 10 monthly secure submissions (SSL=https). At this moment you have exceeded this amount, causing your form to be disabled. We can reset the SSL submissions counter, but we can only do this once. 

    To prevent this future situation you can remove the SSL option of your form:

    Or you can limit the number of submissions of your form (to 9 as an example):

    If you decide you need more than 10 SSL submissions you can upgrade your plan.

    Kindly let us know if you need more assistance.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on February 18, 2014 at 04:54 PM

    @sistecconbruno

    Hi, I checked your account and also noted that you had exceeded the Upload limits for Free subscription. Your account will reach Overlimit status on the next 24 hours and will be temporarily disabled.

    If you continue to exceed the limits on Free subscriptions, I recommend you also check the paid subscriptions and upgrade if necessary. This will avoid having the service temporarily being unavailable for you.

    http://www.jotform.com/pricing

    Thanks!