What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why doesnt the create account form work?

    Asked by jim on July 10, 2011 at 03:12 PM

    It accepts email and password  but not the username

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    Answered by Rhonda on July 10, 2011 at 07:28 PM

    HELP!!!! Your username in the create account form does not work. I need to create an account. PLEASE HELP!!! I have tried it on Safari, IE8 & 9, Google Chrome and Firefox.

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    JotForm Support

    Answered by abajan on July 10, 2011 at 07:36 PM


    Are you referring to the situation in the following screenshot?

    If so, it's simply a matter of finding a username that has not been taken. In the example above, just changing the "g" in the username to "r" would be okay because no one is using that username.

    If it is a different situation, please describe exactly what happens when you try to register. If including screenshots would help, do so.

    We'll try our best to see how quickly we can get this matter resolved for you.


    ~ Wayne