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    No headings, free text show up on printed submissions

    Asked by tjuepu on July 10, 2011 at 06:45 PM


    Just want to say how awesome JotForm is!  Even for someone who does not do website stuff.  One question I have is why the headings and free text are not visible on printed forms?  I would like them to show up, as we are collecting registration and liability forms for an event.  What prints only has the answers and signature, which is great.  But there is then no context of what the form is, or the text they read through and agreed to.

    I attached the URL of one form, the other has more text that does not show up and is the critical piece of the liability form.

    Thanks for your help!


    Page URL:

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    JotForm Support

    Answered by abajan on July 10, 2011 at 09:48 PM

    Hi Diane

    Thanks for your query. To display the headings and free text fields on the Submissions page of a form, do the following:

    1. Load the record by clicking the relevant row in the table at the bottom of the page. (If it's the latest submission you wish to print, there's no need to click anything in the table because by default, it's already loaded)

    2. Click the Preferences icon (the little gear below the "Delete" button in the following screenshot) and check Show Headers and Texts:

    3. Click the Preferences icon again to hide the preferences

    3. Select all of the content of the submission by dragging your mouse over it and then copy it to your clipboard

    4. Open a new document in Microsoft Word or any similar word processor

    5. Paste what you earlier copied and print it

    That's the easiest way I can think of to print submissions with headers and free text fields included. Please let us know if this works for you. If not, perhaps we can come up with something else.

    ~ Wayne

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    Answered by allanftd on July 11, 2011 at 03:26 AM

    Hi Diane,

    For some reason, your message failed to show up in the online forum. Kindly post your response again through this link http://www.jotform.com/answers/33525-No-headings-free-text-show-up-on-printed-submissions#3 so that any available support forum moderator can promptly assist you.

    We look forward to helping you again. Thank you for using JotForm!


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    Answered by Diane on July 11, 2011 at 01:03 PM
    Hi Wayne,Thanks for your quick reply. Sorry, our email is funky, can't figure out why it shows all the code in your message...Hmmm, I tried what you said. It does add them in, and it looks beautiful on the screen. I just realized the print button you have in there won't print the actual form, just the screen... I tried copying and pasting into word, and the formatting really sucks truthfully. It is all bulleted, does not maintain the formatting, and takes up 2 pages. The e-mails I receive look awesome, but then I have to copy them into word and they too lose the formatting. The PDF doesn't maintain the headers either, but is probably our best bet. But it puts some things out of order.. I know the point is to make things electronic, and your work is mainly for web folks. And, it saves us paper if we just save the documents. I just wish we could even copy your form into word and maintain the nice-looking form....I guess, though, the spreadsheet has all the info, even if not actual signatures. Problem is the spreadsheet itself is extensive and if people get verbose...Will have to think about it. If there is ANYTHING you can do to help, it would be awesome.Diane
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    Answered by allanftd on July 12, 2011 at 06:36 AM

    Hi Diane,

    One alternative that I can think of is to use the built in print function of your web browser. It is usually initiated by pressing Ctrl-P.

    If you're leaning more towards a PDF solution, another suggestion that I would like to share with you is the use of a PDF printer driver like PDF995. You can download and install this free third party software at http://pdf995.com/download.html. It allows you to print a PDF copy of the form as if you're printing into a printer (using the Print feature of your web browser or Ctrl-P) which means you can print in portrait or landscape. Please click here for a blank sample PDF version of your file printed using PDF995.

    Kindly try and let us know if any of these two workarounds will address your needs. Thank you for using JotForm!


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    JotForm Support

    Answered by abajan on July 12, 2011 at 07:46 AM

    Hi again Diane

    While the suggestion by my colleague Allan is a good one (actually, when I first saw his reply, I thought to myself "Hmm... that's very true, why didn't I think of that?" because I have such a PDF printer installed on my computer [PDFCreator] and I use it quite often) I just realized that the "Print" button on the Submissions page does in fact perform as it should: It prints just the form and not the submissions page. The thing is, I could've sworn that earlier the same thing happened with me that happened with you: When that button was clicked, a screenshot of the submissions page was printed instead of the form. I don't know if there was a bug in the system that resolved itself or if our developers fixed it.

    Please try using the print button again and see if you get the desired result this time.


    P.S. I just remembered that I actually have two PDF printers. The other is PrimoPDF which is even better (actually, way better because of password protection and other neat features) than PDFCreator but that's for another topic.

    ~ Wayne