What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL submissions

    Asked by matn17 on February 18, 2014 at 06:08 PM

    Dear,

    I recently discovered your product and must admit I am already loving it. I have created a form and received some submissions already, which were submitted via HTTPS.

    As I am currently still using the free version, there is apparently a maximum of 10 submissions over HTTPS, of which I was warned today. The notification e-mail says that my forms will stop functioning automatically.

    Is that only for forms using HTTPS? Will my forms still function correctly and users be able to submit them via regular HTTP?

    Thank you for your feedback.

    Kind regards,

    Matthias Jonckheere

    Submissions ssl submissions My Forms maximum product
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    JotForm Support

    Answered by TitusN on February 18, 2014 at 07:33 PM

    Hello Matthias,

    Thank you for contacting us, and welcome aboard. :-)

    Yes, if you use the normal http link, you have up-to 100 submissions every month. Https linked forms have only up to 10 per month.

    I have reactivated your account from automatic suspension so that you can continue building your solution.

    Please let us know if you need further assistance.

  • Profile Image

    Answered by matn17 on February 19, 2014 at 06:40 AM

    Thank you TitusN for you swift response and for reactivating my account.

    I've updated my form to use http now.

    Thanks again!

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    Answered by gori-mathew on February 19, 2014 at 07:22 AM

    On behalf of my colleague you are welcome, Enjoy using Jotform and do feel free to let us know wherever you need our assistance.

    Cheers!

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    Answered by matn17 on February 19, 2014 at 04:04 PM

    Hmm, strange thing just happened. I received a new submission (but via HTTP), and at exactly the same time I got another e-mail notification that says my account is "over quota" because "Free accounts are limited to 10 SSL submissions per month".

    I'm not sure why I received this new notification because I'm definitely using HTTP.

    If you want to investigate the way I use my form, you can find it on this page: http://suncityclassics-public.sharepoint.com/inschrijven. Click on the gray button to open the form.

    Thanks again for your help.

    Matthias

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    JotForm Support

    Answered by TitusN on February 19, 2014 at 04:13 PM

    Hello Matthias,

    Are your forms embedded on a website? How are you sharing your forms?

    We would like to examine how you have shared your form and advice, please share the links to your website.

    Please let us know.

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    Answered by matn17 on February 19, 2014 at 05:34 PM

    Hello,

    The form is available at the following page: http://suncityclassics-public.sharepoint.com/inschrijven

    Click on the grey button "Inschrijvingsformulier".

    I use the pop-up embed code. In the pop-up that opens, you can clearly see that it's using HTTP.

    Thanks for helping me out.

    Matthias

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    JotForm Support

    Answered by TitusN on February 19, 2014 at 05:52 PM

    Thank you for the update Matthias.

    I checked the link you provided, and indeed, your settings are correct.

    It appears people still have the old https link.

    Please do the following:

    1. Take a copy of your form by cloning it using this linked guide

    2. Use this new form's URL on the button on your site without the HTTPS

    3. Disable the original form, so that users with the old form link cannot send secure submissions.

    Let us know if this helps.