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I would suggest to try your FTP connection by going to your forms submission page and setting up the FTP connection first. To test if it works properly, as connections may vary depending on what technology is being used on the FTP Server.
Do let us know if you need further assistance. Thank you.
I've tried that and it doesn't work. I was wondering if there was another way? Thanks
As far as we know, there is no other way. You may try integrating your form to dropbox, then use a 3rd party service such as https://mybackupbox.com/ to automate transfer of the file from dropbox to your ftp server