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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Creating email alert

    Asked by perrymanku on February 19, 2014 at 01:43 AM

    Hello,

     

    i am just setting up an email alert.  I am not sure what i need to put in the fields.

     

    in sender email and reply to what do i need to put in.

    email sender hello and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 03:28 AM

    Hello perrymanku,

    Here are the detailed description of all the fields on notification alert:

    Sender Email: You can set it to either JotForm email or add your own custom email address. When the submission email is sent, the person receiving the email will see from where the email is coming from. It is actually "From Email Address" when you receive it as an alert. We recommend you to use "noreply@jotform.com"

    Reply-To Email: When the user receiving the submission email hits the reply button of email client, the email address set in Reply-To Email will be used and the reply will be sent to that email address

    Example:

    Sender Name: JotForm

    Sender Email: noreply@jotform.com

    Reply-To Email: {email} / when you reply email form your inbox, the reply will go to your form user

    Recipient Email: perry@perrymanku.com

     

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by perrymanku on February 19, 2014 at 03:37 AM

    so recipient email is whichever email i set in that field be it perry@perrymanku.com or info@abc.com?

     

    can you check my form to see i have set the right settings

     

    http://www.jotform.com//?formID=40427371409957

     

    thanks

    Perry

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 19, 2014 at 03:47 AM

    Perry,

    Your email alert setting is optimal, and you should be receiving the notifications with no problem, but if ever you do get problems, try adding our IP addresses into your host's whitelist.

    Here's how:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

  • Profile Image

    Answered by datasphere on February 19, 2014 at 04:21 AM

    Hello 

    this is what you need:

    http://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

     

    Just follow this nice smart and short instructions from Jotform:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    and create a custom "Thank you page"

    http://www.jotform.com/help/89-Create-a-Custom-Thank-you-page-with-Auto-redirect