Creating email alert

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    Asked on February 19, 2014 at 01:43 AM



    i am just setting up an email alert.  I am not sure what i need to put in the fields.


    in sender email and reply to what do i need to put in.

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    Answered on February 19, 2014 at 03:28 AM

    Hello perrymanku,

    Here are the detailed description of all the fields on notification alert:

    Sender Email: You can set it to either JotForm email or add your own custom email address. When the submission email is sent, the person receiving the email will see from where the email is coming from. It is actually "From Email Address" when you receive it as an alert. We recommend you to use ""

    Reply-To Email: When the user receiving the submission email hits the reply button of email client, the email address set in Reply-To Email will be used and the reply will be sent to that email address


    Sender Name: JotForm

    Sender Email:

    Reply-To Email: {email} / when you reply email form your inbox, the reply will go to your form user

    Recipient Email:


    Do get back to us if you have any questions.

    Thank you!

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    Answered on February 19, 2014 at 03:37 AM

    so recipient email is whichever email i set in that field be it or


    can you check my form to see i have set the right settings





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    Answered on February 19, 2014 at 03:47 AM


    Your email alert setting is optimal, and you should be receiving the notifications with no problem, but if ever you do get problems, try adding our IP addresses into your host's whitelist.

    Here's how:

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    Answered on February 19, 2014 at 04:21 AM


    this is what you need:


    Just follow this nice smart and short instructions from Jotform:

    and create a custom "Thank you page"