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    performance issues especially on mobile

    Asked by tmathot on February 19, 2014 at 02:16 AM

    Hello!

    First of all, after trying all other questionnaire platforms out there, I finally found one that could do what i needed in JotForm, so thanks for that.

    My form is now complete and i don't think it is crazy long. Unfortunately I have some performance issues especially on mobile. (my form is http://form.jotform.ca/form/40477288175262?)

    I've inserted lots of page breaks, I've tried it without the pictures (no influence), made sure auto fill is disabled. But the problem remains. Do you have any other suggestions? (Please explain in simple language, limited computer skills here)

    Do forms by premium subscribers get priority on your servers, i.e. do their forms load faster? The free starter subscription should suffice for me for now, but if that means my forms load slower I would like to know.

    Hope you can help!

     

    Thijs

    Page URL:
    http://form.jotform.ca/form/40477288175262?

    Mobile My Forms JotForm problem style size
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    JotForm Support

    Answered by jonathan on February 19, 2014 at 03:56 AM

    Hi,

    I checked your form https://www.jotform.com/40477288175262, and I also can confirm that there is a bit of lag using the form. 

    But from what I have checked on your form, the rendering lag on browser view is given, since your form is extremely long with a lot of pages(which I found difficulty counting since I had to scroll to long going down), and each page also consists of your image header/logo (this adds to the load signature of the form). Unfortunately, the web form was not meant to be used this way.

    The method I can recommend that you can do, to lessen the loading process of your form is to embed the form into your website using the form's source code.  

    When the form is embedded using its source code, it makes the location of the files and html page located locally int the web host server. This means, the fetch routine that have to be done when just using the form URL or link is eliminated. 

    Here is an example web page where I have embedded your form using its source code. You can compare the performance when just using your form URL.

     

    Do forms by premium subscribers get priority on your servers, i.e. do their forms load faster? 

    No. The priority aspect have nothing to do with the subscription type. All users uses the same servers/hosts and network. But paid subsribers do have more alloted limits and storage space.

    Hope this help. Inform us if you need further assistance.

    Thanks.