What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade from a Premium to a free account?

    Asked by PeterKraft on July 10, 2011 at 11:16 PM

    I have gone to the Account Settings page and tried to cancel the auto-renewal, but it takes me to a Plimus page and asks me for a username and password for that site. Unfortunately, I have never logged into that site.


    So, how do I go about cancelling my subscription?

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    JotForm Support

    Answered by liyam on July 10, 2011 at 11:54 PM

    Hello PeterKraft,

    Thank you for your inquiry.

    Your Plimus username is a long string of numbers from the original email that you have received when you paid for JotForm.

    If you can't find your email that has the username/password, click on the link below and enter the email address that you used when you paid for your subscription.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then the details will be sent to your email. 

    Or you can simply ask us to cancel your subscription for you.  Just confirm to us that you are willing to cancel your subscription and we will process it right away.

    We'll wait for your response.

    Thanks and warm regards,