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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not visible to some of my customers?

    Asked by casasolomie on February 19, 2014 at 08:18 AM

    I use your form builder to provide me with a booking enquiry form on my website. To me I can see the enquiry form quite clearly on the page, however, I have had quite a few incidents of late, where my form can not be seen by my customers and I receive an email stating that all they can see is a blank page (where the html clipit lies).

    Is there something I should do to prevent this?

    Is this an error depending upon the persons browser?

    I'd appreciate your help. Thank you


    Mr Martin

    Page URL:

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    JotForm Support

    Answered by jonathan on February 19, 2014 at 09:42 AM

    Hi Mr. Martin,

    It seems that you are using the form's source code embed in your website http://casasolomie.com/#/subformbookings/4543799494 . It is possible that the embeded code is not updated anymore and will require that the form to re-embedded again to update.

    Can you please tell us the reason for the need to embed the form using its source code? 

    You can actually embed the form using its default embed code or its iframe code which will guarantee that the embeded form will always be the updated version.

    I also suggest you try re-embedding the form using its iframe code and observe further if you will still have users having issue of not being able to see the form.