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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Confirmation Emails going to the wrong user

    Asked by alaspiur73 on February 19, 2014 at 09:14 AM


    Our web designer set up this jot form account because our original one was not working with our website.  The account was set up with his email address, password, and username.  We have changed the email address to our company address, but he still is receiving email confirmations upon receipt of payment.  I don't see his email anywhere on the site and don't know how to change the settings so that we does not receive emails with private payment information.

    Please let me know what we can do.



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    Answered by EliezerN on February 19, 2014 at 09:42 AM


    Please notice that changing the email associated to the Jotform account will not change the email where you receive notification automatically to that new email address. That is something that needs to be done manually from the email settings of your form notifications.

    To find and change the Recipient Email address please follow these steps: 

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit Form"

    3. Click on "Setup and Embed" tab on the form builder toolbar. Click "Email Alerts" button

    4. Select and Click your "Notification"

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    7. Click "Finish" and Save your form.

    That way you will be able to receive the notifications in the correct email address.

    Please inform us if you need further assistance.