What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is SSL and are my two companies linked?

    Asked by tonyferguson on February 19, 2014 at 09:34 AM
    and
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    Answered by tonyferguson on February 19, 2014 at 09:37 AM

    I have two companies linked to Jotform, however I had someone in the IT department to set me up with JotForm so I need to know whether the two different companies are under the same account or whether there are two seperate accounts? I also received an e-mail saying that I had exceeded my SSL submissions - what is the difference between an SSL submission and a normal submission?

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    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 09:56 AM

    Hello tonyferguson,

    SSL (Secure Socket Layer) submission is a type of submission that uses an encrypted protocol for transmitting messages from the web browser to the web server.  This uses a certificate that only the web user's browser and the server can understand, so transmission from browser to server will be encrypted and that hackers will not be able to sniff information you are sending.

    In free JotForm account, you are entitled to receive 100 non secure, 10 SSL / secure and 10 payment submissionsevery month.  If any of these limits are reached, your forms will be disabled and your users will not be able to submit your form. To enable your forms again you will have to upgrade your account or wait for the first day of the following month when the submission counters are reset.

    I was unable to find any other account of yours. Your account with username "tonyferguson" has two forms i.e. "MetS Care" and "Tony Ferguson". Does these two form are related to your two company or you are still missing some account. Do get back to us and we will take a look.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 09:57 AM

    Hello tonyferguson,

    You have exceeded the allowed submission limits. This is the reason you have received the warning email. Only 10 SSL submissions are allowed in Free account and you have already received 10 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!