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  • Profile Image

    I can't cancel my subscription.

    Asked by TastetheWorld on February 19, 2014 at 11:05 AM

    I cancelled my paid subscription in January.  It said my subscription was cancelled, but I was charged again today.

    So I came to the site and looked - it says I'm still a paying member.  So I cancelled again...and it again said my subscription was cancelled.  I refreshed the page and it again says I'm a paying member. 

    I want this cancelled please!

    Screenshot
    site cancelled and
  • Profile Image

    Answered by EliezerN on February 19, 2014 at 11:26 AM

    Hi,

    I checked your account status and it is already scheduled to downgrade in the next date: 

    User TastetheWorld is scheduled to downgrade.

    Date: 2014-02-21

    Reason: CANCEL 

    So, all you need to do is to wait for that date so that your account can reflect the changes.

    Please inform us if you still need assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by TastetheWorld on February 19, 2014 at 11:35 AM

    Well, it was scheduled to downgrade last month too. :)  I've blocked the payment from Paypal's end too. Hopefully that will work.

  • Profile Image

    Answered by EliezerN on February 19, 2014 at 11:54 AM

    Thanks for the additional information. Yes, your account will not be charged again after the date I mentioned in my previous messageas it will downgrade to Free plan.

    If you need further assistance with this inquiry, kindly let us know.

    Thanks.