What to do when I have reached submission limit?

  • MelissaWright
    Asked on September 14, 2021 at 4:18 PM

    I have reached my submission limit and I am wondering if I delete some of the submissions to clear space if I can keep using my free account?

  • Tommi_N
    Replied on September 15, 2021 at 4:47 AM

    Hi Melissa,

    Yes. You download your submissions to save them locally and then delete them online, keeping the free plan working. The submission space limit of the free plan is 100Mb, as long as you keep your account under that you can keep using the free plan.

  • MelissaWright
    Replied on September 21, 2021 at 1:10 AM

    Hi, I have deleted al the submissions but it is still saying I need to pay?????

  • Tommi_N
    Replied on September 21, 2021 at 8:23 AM

    Hi Melissa,

    Limits had not been refreshed automatically on submission deletion. I refreshed the limits and activated your account again.

  • MelissaWright
    Replied on September 21, 2021 at 4:02 PM

    Nope my forms are still not working


  • MelissaWright
    Replied on September 22, 2021 at 3:31 AM

    Hello, my forms are still not working! What am I supposed to do?

  • Tommi_N
    Replied on September 22, 2021 at 3:51 AM

    Hi Melissa,

    For me all of your forms are functional and ready to be submitted:

    https://www.jotform.com/form/211648958554873

    https://www.jotform.com/form/210408623518855

    https://www.jotform.com/form/203298906540863

    https://www.jotform.com/form/201662155137046

    I recommend that you try it out in browser incognito mode and if it does work, then delete the browser cache.