What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification to Cell Phone as Text. Works great, but a lot of extra space in text msg.

    Asked by loansforless on February 19, 2014 at 01:45 PM

    We are sending notifications of form submissions to our cell phones.  (i.e. XXXXXXX@tomomail.net) In the text msg we get all the information that was submitted on the form- that works great, but there is a lot of extra blank space in the text msg making it very long on the screen. Is there a way to clean that up?

    email email notification extra space Submissions blank space all
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    JotForm Support

    Answered by Mike_T on February 19, 2014 at 02:40 PM

    Thank you for contacting us.

    You can enable a Hide Empty Fields on Emails option, and then delete empty rows and lines from your Email Notification template:

    Alternatively, you can switch your Email Notification template into a plain text mode:

    Please feel free to contact us if you need any further assistance.