What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel my premium account

    Asked by ambassade on July 11, 2011 at 04:13 AM

    Hi,

     

    I need to cancel my premium account to downgrade it to a free account.

    Only, I don't remember my password and I can't access to my account parameters.

     

    Can you downgrade my account for me ? 

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on July 11, 2011 at 04:39 AM

    Hello,

    You have paid your subscription with us via our gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already cancelled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on August 4, 2011. Please feel free to upgrade again anytime.

    Thank you for using JotForm!

    -Liyam

  • Profile Image

    Answered by ambassade on July 11, 2011 at 04:45 AM
    Thanks very much,

    How can i be absolutely sure that I won"t be charged anymore from August 4th ?

    Thanks




  • Profile Image
    JotForm Support

    Answered by liyam on July 11, 2011 at 04:59 AM

    Hello,

    Cancelled subscriptions no longer incur monthly charges.  I also personally cancelled your subscription in our payment gateway, Plimus, for you.  And also confirmed it by checking the date of your downgrade here in Jotform. 

    If in any case that you were charged even if you have not resubscribed, please do let us know.  Feel free to report the issue in Plimus or your issuing bank as well, we'd be glad to give you a full refund if such case occurs. 

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam