What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just received a form without the mail of the person. How can I get it ?

    Asked by armadill on February 19, 2014 at 03:33 PM
    I have the "Formulariode Datos" form.
    I just received a mail that has "noreply@jotform.com" as the origin mail, and the actual mail does not appear. Why would this happen? Can I retrieve the actual mail so I can answer the form?
    Fecha de envío
    2014-02-19 14:58:17
    Nombre completo
    ignacio malvestiti
    capital federa

    Thank you.


    Page URL:

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    JotForm Support

    Answered by Mike_T on February 19, 2014 at 04:32 PM

    Thank you for contacting us.

    Unfortunately, there is no way to get mentioned email address since it was never submitted to our servers. The "noreply@jotform.com" sender is a correct email address.

    There is a chance that the issue might be related to script conflicts between form and other scripts on your page. In this case, you can use an iFrame version of the form. The iFrames do not conflict with other elements on the page.

    If you need any further assistance, please let us know.