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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image broken on thank you message

    Asked by Daisydog on February 19, 2014 at 04:09 PM

    I have 2 images on my automated thank you message. One is showing up perfectly (our logo). The other one not. Can't figure out why. Any clues?

    Page URL:

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    JotForm Support

    Answered by TitusN on February 19, 2014 at 05:06 PM


    Thank you for contacting us.

    It seems the second Image source is the one which is broken:


    Looks like a wordpress shortened link - what image was it supposed to show?

    This link leads to a web-page instead.

    You can update this link to the correct one by clicking on the HTML button on the Thank you message page editor:

    Let us know if this helps.

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    Answered by Daisydog on February 19, 2014 at 08:30 PM

    Oh my gosh, I feel a little foolish. I see the error of my ways,... pointing to the page instead of the image itself.  Simple mistake that I stared at for hours. Thanks for your keen eye in pointing it out! All fixed & resolved.


    Thank you again.