Approval Workflow Error Loading

  • rcosoftware
    Asked on September 15, 2021 at 8:30 AM

    Hi Team,


    When we try to edit the approval workflow for one of our forms

    https://www.jotform.com/build/210597448381867/settings/approvals

    We get the attached error now.


    It used to work fine


    Thanks

    Aaron

    Jotform Thread 3357931 Screenshot
  • rcosoftware
    Replied on September 15, 2021 at 8:32 AM

    This has been happening over the past few days and we have tried from multiple locations and multiple computers

  • Andrew Manager of Enterprise Frontline Support
    Replied on September 15, 2021 at 12:35 PM

    Hi there,

    Thank you for reaching out to Jotform Support! I just tried this out on one of my own forms, and have been unable to replicate this issue. I just cleared your form cache in hopes that this will resolve this issue on your end.

    Please clear your browser cache, and let us know if this issue persists

    Thank you!

  • rcosoftware
    Replied on September 16, 2021 at 2:57 AM

    Hi Andrew


    Thanks for the answer we have just tried it on another computer altogether which has never accessed Jotform and still have the same issue. Using Google Chrome. Pretty certain it is something to do with the Jotform approval flow for this particular form

    Would it be a problem with the existing workflow we had setup previous? as we arent able to edit it. See screenshot of the work flow we created maybe a month ago. When we click on the Edit icon we get the error i initially reported.


    1631775352 6142ea7825e23  Screenshot 10

  • rcosoftware
    Replied on September 16, 2021 at 2:58 AM

    Happy for you to access our Jotform and see for yourself if thats even possible?


    Aaron


  • Yau_C
    Replied on September 16, 2021 at 9:29 AM

    Hi,

    I can see the error message on my end:

    1631798904 614346783f7f0  Screenshot 10

    I think I need to escalate this to our backend team to investigate.

    Our apologies for the inconvenience caused.

  • Yau_C
    Replied on September 16, 2021 at 11:22 AM

    Hi,

    I have cloned your form: https://support.jotform.com/build/212584466383968/settings/approvals

    As you can see your Approval flow is loading:

    1631806008 614362385085f  Screenshot 10

    You can clone my cloned version to test it further.

    Thank you