I received an incomplete form, without the sender´s mail. How can I recover it?

  • Profile Image
    Eduardo
    Asked on February 19, 2014 at 04:10 PM

    I just received a form incomplete, as if a glitch did not let the form arrive complete.

    The sender´s mail is missing.

    Is there a way to recover the information in the form, especially the sender´s mail?

    Thank you.

    Eduardo

  • Profile Image
    BDAVID
    Answered on February 19, 2014 at 05:16 PM

    I  just submitted a test in your form, and I can see it did not let me submit the form until I added the email address, since you have set up your fields as required.

    However, upon inspecting your webpage, I see there are some Jquery lines that may have conflicted with the current embedded code of your form, causing the glitch. I would recommend you to embed your form using the iFrame code. Unfortunately, there would not be way for us to get that missing info. 

  • Profile Image
    armadill
    Answered on February 20, 2014 at 07:20 AM
    New response receivedThank you for your reply.
    I received the form fine. Also, I´ve been using jotform for quite a while and this is the first time I have this problem. Moreover, as soon as I got the form I tried to enter and log in into jotform.com, and the server seemed to be down. It was just a few seconds and then everything was normal, that is why I suspect some kind of glitch.
    However, if I decide to use the iframe, does it work with wordpress?
    Thank you.
    Best regards,
    Eduardo
    ...
  • Profile Image
    NeilVicente
    Answered on February 20, 2014 at 07:33 AM

    Eduardo,

    Iframe seems to be the safest option as far as embedding goes, because iFrame prevents script conflicts that might otherwise render the "required field" validation non-functional.

    Try it out on your end, and let us know if you still encounter any problems.