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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an incomplete form, without the sender´s mail. How can I recover it?

    Asked by Eduardo on February 19, 2014 at 04:10 PM

    I just received a form incomplete, as if a glitch did not let the form arrive complete.

    The sender´s mail is missing.

    Is there a way to recover the information in the form, especially the sender´s mail?

    Thank you.

    Eduardo

    Page URL:
    http://www.armadillos.com.ar/juguetes/puntos-de-venta/

    sender incomplete form Glitch
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 19, 2014 at 05:16 PM

    I  just submitted a test in your form, and I can see it did not let me submit the form until I added the email address, since you have set up your fields as required.

    However, upon inspecting your webpage, I see there are some Jquery lines that may have conflicted with the current embedded code of your form, causing the glitch. I would recommend you to embed your form using the iFrame code. Unfortunately, there would not be way for us to get that missing info. 

  • Profile Image

    Answered by armadill on February 20, 2014 at 07:20 AM
    New response receivedThank you for your reply.
    I received the form fine. Also, I´ve been using jotform for quite a while and this is the first time I have this problem. Moreover, as soon as I got the form I tried to enter and log in into jotform.com, and the server seemed to be down. It was just a few seconds and then everything was normal, that is why I suspect some kind of glitch.
    However, if I decide to use the iframe, does it work with wordpress?
    Thank you.
    Best regards,
    Eduardo
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 20, 2014 at 07:33 AM

    Eduardo,

    Iframe seems to be the safest option as far as embedding goes, because iFrame prevents script conflicts that might otherwise render the "required field" validation non-functional.

    Try it out on your end, and let us know if you still encounter any problems.