What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've set up the notification option as directed.

    Asked by engesco on July 11, 2011 at 05:58 AM
    I've set up the notification option as directed. I receive emails via your website "test email" option. I do not, however, receive test emails I create through the contact page on my website. All the test emails made through the contact page on my website reside in the Submissions folder on your site. Why would I receive test emails generated from your site but not from mine if the send to email address is the same? Thanks!

    This is a re-post of a comment on Setting Up Email Notifications

    Emails Submissions email
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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 04:52 AM

    Hi,

    One of your forms has its notification mail configured as conditional, which means that before the email can be sent, the form should satisfy the conditions you have set.

     

    If you have filled out the email address field before submitting the form, it might be possible that the script that is responsible for your condition is not working, probably due to script conflicts with your page.

    Can you please give us the exact URL of the page where the form is embedded? This is so we can analyze what the problem is and come up with a proper solution.

    Also, try looking for the missing emails in your Junk/Spam/Bulk mail folder. Let us know if you still can't find them there.

    We look forward to your responses. Thank you and have a great day!


    Neil

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    Answered by engesco on July 12, 2011 at 06:46 AM
    Hi Neil -

    Thank you for a quick response. I set up the conditional notification for no other reason than because I could not get it to work without conditions. The original contact form I set up in Expression Web, using FrontPage extensions, was not supported by my hosting company which is why I came to JotForm. The website URL is www.enjoymeatloaf.com/Contact.html



    As far as the “junk” mail folder, my Outlook sends notification on receipt of any junk mail. There’s been nothing in Outlook “junk” mail nor is there anything residing in my email account on the server of the hosting company.

    I appreciate your help. I have a much larger website, soon to launch, which will have a couple of forms. So far I like your service and am willing to convert to the paid option but I need to get it to work and understand how it works on the first site. Thanks, again.



    Sue



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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 03:46 PM

    Hi Sue,

    Just as I suspected, you have used Source codes (or Dreamweaver/iWeb codes, they are basically just the same) to embed the form.

    Doing so can cause conflicts with the form's scripts and the other scripts in your page, especially if there are a lot of them.

    I have made a test submit on your un-embedded form just a while ago. I checked your submissions page and found the submitted data. I also checked our mail server logs and found the most recent entry for the test submit I made.

    Jul 12 15:39:36 yang sm-mta[25041]: p6CJdX4s025039: to=<support@enjoymeatloaf.com>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=123659, relay=enjoymeatloaf.com. [184.172.191.96], dsn=2.0.0, stat=Sent (OK id=1Qginv-0001fj-Fe)

    Basically this message confirms that the email has been dispatched. Can you confirm if you have received the email?

    If you did receive the email, then we can conclude that the root cause is the embed codes you used. Please use iframes instead to embed the form on your page.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

    Unfortunately, using iframe codes has a downside: Every time you change your form, you must update the form code on your site. Since the height of the form needs to be hard-coded, the form size will change and the iframe height will need to be updated.

    Hope this solution helps. Please let us know if you have other queries or concerns. Thanks!


    Regards,
    Neil

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    Answered by engesco on July 12, 2011 at 05:28 PM
    Thanks, Neil! Understood. I did receive the email. I will make corrections.



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    Answered by kvl on August 14, 2012 at 09:56 AM

    Neil, may you be able to look at my form/sitre and let me know if I'm in the same issue:

    http://stefanhackingreads.com/readthis

    I was receiving the emails and then they stopped. They still log in the submissions portion of Jotform but they are not being emailed.

    Any help would be great.

    ccheer

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    Answered by pinoytech on August 14, 2012 at 03:30 PM

    @kvl,

    Upon checking your form, I found out that your email address is in our bounce list and I have now manually remove your email address in our bounce list for you. Your form should be working fine by now.

    Here's the reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up kevin=vanlierop.com (MX) while asking recursive_nameserver1.parent. Error was: un=able to reach nameserver on any valid IP'

    If you need further assistance, feel free to contact us anytime.

    Thank you!

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    Answered by kvl on August 14, 2012 at 08:09 PM

    Thanks for checking. can you check for any emails that end in @kevinvanlierop.com as I have it sending to something that is not my account email. check for shr[at]kevinvanlierop{dot]com

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    JotForm Support

    Answered by jonathan on August 14, 2012 at 08:20 PM

    @kvl

    Hi, I checked the "shr" email account and it is no longer in the bounce list. And the email logs shows that it is recieving the sent emails.

    Please inform us if there are still issues.

    Thanks.

     

    Current Server: 

    /var/log/jotform/amazonSES.log:[14/Aug/2012:20:07:17 -0400] 22218923725252 AmazonSES Sent email to shr@kevinvanlierop.com -  MessageID:00000139279b0c5d-405c7b8d-7638-4bfc-a5ae-343822fbbd50-000000 - RequestId:2c0da214-e66d-11e1-b4fc-3508e904c9c1

     

    -----

     

    ying: 

    /var/log/jotform/amazonSES.log:[13/Aug/2012:19:23:25 -0400] 22218923725252 AmazonSES Sent email to shr@kevinvanlierop.com -  MessageID:00000139224c8bdb-6034c6b2-1974-4acc-91b0-31222270f189-000000 - RequestId:e1917d5a-e59d-11e1-ae68-670f4133b4a9

     

    -----

     

    yang: 

    /var/log/jotform/amazonSES.log:[14/Aug/2012:09:52:45 -0400] Sending email terminated email address in bounced list.(To : shr@kevinvanlierop.com)

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    Answered by kvl on August 14, 2012 at 08:50 PM

    Hmmm. I don't know what's up then because emails from jotform to that address aren't coming through although other email to that address (from other sources) are. 

    I've checked all spam and junk folders but nothing is coming through from Jot Form.

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    JotForm Support

    Answered by liyam on August 14, 2012 at 10:18 PM

    Hello kvl.  If you're using an email client such as Outlook or Eudora, please check the junk mail folder on your web mail (browser).  Normally, when emails from the server lands on the junk mail, Email client softwares do not download them.

    If it's still not on the junk mail folder, please try to contact your service provider for kevinvanlierop.com and inquire to them about emails not being received from JotForm.

    Please keep us posted.

    Thanks.

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    Answered by kvl on August 15, 2012 at 09:54 AM

    Thanks Iiyam

    I guess I'll have to figure something else out. I'm using the gmail web interface and nothing is coming through, not in the junk/spam folders. Emails being sent to kevin@ are coming through (from Jotform) so I'm not sure what is up.

    Thanks for the help but I'll have to see what other options are available.

     

    Cheers,

     

    Kevin

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    JotForm Support

    Answered by NeilVicente on August 15, 2012 at 01:48 PM

    Kevin,

    Although your form notification is now configured to send to st****@kevinvanlierop.com, the address s**@kevinvanlierop.com was again added to our bounce list for the reason stated below:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up kevin=
    vanlierop.com (MX) while asking recursive_nameserver1.parent. Error was: un=
    able to reach nameserver on any valid IP'

    I have removed the said address from the bounce list. As for your form's current configuration, I went ahead and changed the Sender Email to noreply@jotform.com (for maximum deliverability). I have also set the Reply-To address to the email value filled in by your visitor. This allows you to respond to the notification mails and have this response sent to the person who filled out the form.

    Can you please check if my test submission went to your inbox? If not, kindly check your spam folder.

    We look forward to your feedback. Believe it or not, we'd love to solve this issue for you.

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    Answered by kvl on August 15, 2012 at 02:01 PM

    Thank you.

    Yes your test went through to the new address stefan@ I set up. I'm just perplexed why the shr@ address still isn't coming through from jotform. The nameservers and other DNS settings are all correct, working for the other uses I'm using the domain for and email is still being sent and received to/from the shr@ address without any problem other than the jotform issue.

    I know you all are working to solve this problem, and I'm not made or anything like that, I just find it odd, that is all.

     

    Cheers,

     

    Kevin

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    JotForm Support

    Answered by NeilVicente on August 15, 2012 at 02:07 PM

    Kevin,

    Like I said, the address was added to our bounce list due to the reason I provided above. It is likely that this is caused by a DomainKeys issue. When an email received tells the recipient that it came from an address that isn't really where it came from - i.e., the email came from JotForm, yet it says that it came from the address specified by your visitor, your mail server's DomainKeys protection was triggered and therefore rejected the email.

    You can probably try configuring your email alert to send to both addresses, stefan@ and shr@, by setting up multiple recipients. If it comes through, then the fix I applied to your email alert works.

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    Answered by willazevedo on July 15, 2013 at 12:13 AM

    Was receiving notifications in email, but now I'm not getting more, just in JotForm page.

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    Answered by pinoytech on July 15, 2013 at 03:08 AM

    @willazevedo

    Can you please open separate thread with regards to your query and please include URL of the form that you are having problem with for further assistance?

    Thank you!