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  • Profile Image

    Problem with page (or form) error message

    Asked by NRCsupport on February 19, 2014 at 04:50 PM

    Sometimes fields are flagged with errors, but the page (or form) error message does not appear.

    I think it may be if you click into a field, and then without entering a correct or required value you click into another field or the back button. If the field you have just left fails tests (such as empty when field is required), the field gets flagged but the whole page does not get flagged.

    Page URL:
    www.nrcsupport.com/html/contactform.html

    problem message back button then and
  • Profile Image

    Answered by jedcadorna on February 19, 2014 at 05:48 PM

    Hello,

    Thank you for contacting us.

    Your form fields errors are working just fine on my end. If other fields has a correct value only the incorrect field values will be flagged and not the whole form.

    Fields w/o any input:

     

    Some fields that has a value(You can see that only fields without values are showing error):

  • Profile Image

    Answered by NRCsupport on February 19, 2014 at 06:12 PM

    Sorry, when I said "the whole page does not get flagged", I meant that the "There are errors on this page..." message does not appear.

    Try clicking the cursor into an emptybut required field. Then without entering any data in the field, click the cursor into another field. The first field gets flagged as required, but the "There are error on this page" message does not appear.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 19, 2014 at 06:46 PM

    I understand your point, but I am not sure why you want that message to appear, after all the required fields wil not allow the user to get into the next page

    At any rate, try to embed the form using the iFrame version

    Let us know if the issue persist

    Cheers!

  • Profile Image

    Answered by NRCsupport on February 19, 2014 at 07:27 PM

    I really onlly want it to appear for consistency. If yhe form needs correcting, then I feel the message should be there. Also I believe that I have had occasions when from the situation of the field being flagged, but the page is not flagged, the page reamined not flagged after I clicked Next.

    As you have seen from my other threads I had several different oddities when testing what happens if I attempt to do next or submit with different combinations of errors. I even had a situation where back had to be clicked twice before it worked.

    Anyhow I shall look at the iframe thing, but I am sceptical about it. I am worried that I will end up with two vertical scroll bars, one on the page and one on the form's Iframe. I put a vertical scroll bar on all pages, even if not needed, so that the web page does not jump sideways when moving from a page which needs a scroll bar to one that does not need a scroll bar.

    Anyhow I will try.

    Thanks, John