Monthly Debit Fee

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    Crystal Unstead 
    Asked on September 15, 2021 at 08:50 PM

    Good morning,


    Specialized has been charged a monthly fee even though we did not want a subscription? It clearly states a free online service and we were unaware of any fees at all.


    Please cancel this service ASAP as it was not authorized at all.


    Specialized Cleaning Group Pty Ltd

    Crystal Beverley Unstead

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    Collin_S
    Answered on September 16, 2021 at 07:34 AM

    Hi, Crystal

    Thank you for contacting us, could you please provide us with the username or email address connected to the account.

    Hope to hear from you soon.

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    Crystal Unstead 
    Answered on September 16, 2021 at 11:33 PM
    Good morning,
    We received an email at operations@cies.com.au
    Thank you
    Crystal Unstead
    Operations
    Specialized Cleaning Group Pty Ltd
    trading as Clean Sweep and Specialized Sweeping Services
    0418600444
    [cid:image001.jpg@01D7ABB7.5B4348A0][2017Sweeper_299px]
    [cid:image003.jpg@01D7ABB7.5B4348A0]
    ...
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    Yau_C
    Answered on September 17, 2021 at 10:03 AM

    Hi,

    I cannot located any paid account associated with this email operations@cies.com.au.

    Please check and send us a valid account email, thank you.

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    Crystal Unstead 
    Answered on September 19, 2021 at 05:44 PM
    Good morning,
    Appreciated, we will have a block put on asap from the bank. We did suspect fraud.
    Thank you
    Crystal Unstead
    Operations
    Specialized Cleaning Group Pty Ltd
    trading as Clean Sweep and Specialized Sweeping Services
    0418600444
    [cid:image001.jpg@01D7ADE1.7B72B1C0][2017Sweeper_299px]
    [cid:image003.jpg@01D7ADE1.7B72B1C0]
    ...
  • Profile Image
    Vanessa_T
    Answered on September 20, 2021 at 12:16 AM

    Yes, if you suspect any fraud that would be the most logical way to stop further charges.

    However, note that if you have a valid Jotform account then your account will be suspended.

    In any case, don't hesitate to contact us again if you need any other assistance.