What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    please you always close my account.

    Asked by elfar  on February 19, 2014 at 11:45 PM

    what can i do to do not close my accont

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    JotForm Support

    Answered by ashwin_d on February 20, 2014 at 01:28 AM

    Hello Elfar,

    Upon checking your account, I found that it is already active. It seems that one of my colleague have already taken care of your account problems. 

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. Few of your forms were suspected to be used for phishing and hence your account was auto suspended. Unfortunately, we cannot guarantee that your account will not be suspended again but you prevent it by not adding combination of username/password, email/password fields in your forms. You should also not create blank forms or fields without any label.

    You may also like to upgrade your account as our anti-phishing system do not auto suspend paid account and requires human verification of forms.

    Thank you!