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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I do not receive e-mail notification about submission of my form?

    Asked by nurkhats on February 20, 2014 at 05:48 AM

    I do not receive email notification about submission of my form. I added my email, but it doesn't help. 

    Page URL:
    http://www.jotform.com//?formID=40502577523451

    email email notification
  • Profile Image

    Answered by gori-mathew on February 20, 2014 at 06:19 AM

    Hi,

    Probably an issue with your current Form Notification Settings or with your hosting provider. Our mail logs shows that everything has been sent just fine to your email address.

    Current Server: /var/log/jotform/amazonSES.log:[20/Feb/2014:05:22:20 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed13f8b-5348f1e8-69ec-4995-a119-e0959610c9a9-000000 - RequestId:e13bc4ab-9a18-11e3-9492-91ce6a1254a2 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed9a32c-9fee07f3-e288-4afc-9734-71f16a3b36d8-000000 - RequestId:28ec9fab-9a1a-11e3-bc88-d585ac3bbcb4 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed9a4fa-9ba803af-f904-4c5e-8d8b-7173c91630ab-000000 - RequestId:29367a23-9a1a-11e3-bee5-1da9f534bc7d /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:08 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ee62204-5fd732ac-7ee9-4718-a5c5-3a9ebb693cbb-000000 - RequestId:110ad111-9a1c-11e3-8005-97374a604f6e /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:09 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ee623a3-5e1a04ca-063a-463b-8082-ca2a09cb20b9-000000 - RequestId:1149879b-9a1c-11e3-b50d-95e58efba12f

     

    Please try this solutions;

    1. Change your Sender Emai to noreply@jotform.com. See this visual guide:

    2. Follow further solutions found on this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Let us know for the results after that.

    Thanks

  • Profile Image

    Answered by nurkhats on February 20, 2014 at 07:00 AM
    I have found out that my gmail sends your notifications to spam. Anyway
    thank you
    2014-02-20 17:19 GMT+06:00 JotForm Support Forum :
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 20, 2014 at 07:12 AM

    Hello nurkhats,

    I am glad to know that you are now receiving your submission emails.

    Do get back to us if you have any questions.

    Thank you!