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Why I do not receive e-mail notification about submission of my form?Asked by nurkhats on February 20, 2014 at 05:48 AM
I do not receive email notification about submission of my form. I added my email, but it doesn't help.
email email notification
Probably an issue with your current Form Notification Settings or with your hosting provider. Our mail logs shows that everything has been sent just fine to your email address.Current Server: /var/log/jotform/amazonSES.log:[20/Feb/2014:05:22:20 -0500] 40502577523451 AmazonSES Sent email to email@example.com - MessageID:000001444ed13f8b-5348f1e8-69ec-4995-a119-e0959610c9a9-000000 - RequestId:e13bc4ab-9a18-11e3-9492-91ce6a1254a2 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001444ed9a32c-9fee07f3-e288-4afc-9734-71f16a3b36d8-000000 - RequestId:28ec9fab-9a1a-11e3-bc88-d585ac3bbcb4 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to email@example.com - MessageID:000001444ed9a4fa-9ba803af-f904-4c5e-8d8b-7173c91630ab-000000 - RequestId:29367a23-9a1a-11e3-bee5-1da9f534bc7d /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:08 -0500] 40502577523451 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001444ee62204-5fd732ac-7ee9-4718-a5c5-3a9ebb693cbb-000000 - RequestId:110ad111-9a1c-11e3-8005-97374a604f6e /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:09 -0500] 40502577523451 AmazonSES Sent email to email@example.com - MessageID:000001444ee623a3-5e1a04ca-063a-463b-8082-ca2a09cb20b9-000000 - RequestId:1149879b-9a1c-11e3-b50d-95e58efba12f
Please try this solutions;
1. Change your Sender Emai to firstname.lastname@example.org. See this visual guide:
2. Follow further solutions found on this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues
Let us know for the results after that.
I have found out that my gmail sends your notifications to spam. Anyway
2014-02-20 17:19 GMT+06:00 JotForm Support Forum :
I am glad to know that you are now receiving your submission emails.
Do get back to us if you have any questions.