Why I do not receive e-mail notification about submission of my form?

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    nurkhats
    Asked on February 20, 2014 at 05:48 AM

    I do not receive email notification about submission of my form. I added my email, but it doesn't help. 

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    gori-mathew
    Answered on February 20, 2014 at 06:19 AM

    Hi,

    Probably an issue with your current Form Notification Settings or with your hosting provider. Our mail logs shows that everything has been sent just fine to your email address.

    Current Server: /var/log/jotform/amazonSES.log:[20/Feb/2014:05:22:20 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed13f8b-5348f1e8-69ec-4995-a119-e0959610c9a9-000000 - RequestId:e13bc4ab-9a18-11e3-9492-91ce6a1254a2 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed9a32c-9fee07f3-e288-4afc-9734-71f16a3b36d8-000000 - RequestId:28ec9fab-9a1a-11e3-bc88-d585ac3bbcb4 /var/log/jotform/amazonSES.log:[20/Feb/2014:05:31:30 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ed9a4fa-9ba803af-f904-4c5e-8d8b-7173c91630ab-000000 - RequestId:29367a23-9a1a-11e3-bee5-1da9f534bc7d /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:08 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ee62204-5fd732ac-7ee9-4718-a5c5-3a9ebb693cbb-000000 - RequestId:110ad111-9a1c-11e3-8005-97374a604f6e /var/log/jotform/amazonSES.log:[20/Feb/2014:05:45:09 -0500] 40502577523451 AmazonSES Sent email to nurkhats@gmail.com - MessageID:000001444ee623a3-5e1a04ca-063a-463b-8082-ca2a09cb20b9-000000 - RequestId:1149879b-9a1c-11e3-b50d-95e58efba12f

     

    Please try this solutions;

    1. Change your Sender Emai to noreply@jotform.com. See this visual guide:

    2. Follow further solutions found on this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Let us know for the results after that.

    Thanks

  • Profile Image
    nurkhats
    Answered on February 20, 2014 at 07:00 AM
    I have found out that my gmail sends your notifications to spam. Anyway
    thank you
    2014-02-20 17:19 GMT+06:00 JotForm Support Forum :
    ...
  • Profile Image
    ashwin_d
    Answered on February 20, 2014 at 07:12 AM

    Hello nurkhats,

    I am glad to know that you are now receiving your submission emails.

    Do get back to us if you have any questions.

    Thank you!