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    I have changed my email address but have not received the submission emails.

    Asked by elgeneral07 on February 20, 2014 at 06:04 AM

    i am changed my email but the messege form forms has not recevie ? :(

    email
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    JotForm Support

    Answered by ashwin_d on February 20, 2014 at 06:56 AM

    Hello elgeneral07,

    Upon checking your form's notification I found that it is set to send submission emails to "elfar.pro@live.com". Is this your new email address or you have changed your email address of your account profile?

    If elfar.pro@live.com is your correct email address, our email server log confirms that the notification emails are being sent successfully to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[20/Feb/2014:06:45:24 -0500] 40497620499566 AmazonSES Sent email to elfar.pro@live.com -  MessageID:000001444f1d4ed4-b2d073de-a414-4a82-8c7f-bc8d5bec2809-000000 - RequestId:7c456756-9a24-11e3-a3de-9f38ad17a194

    You may like to check your spam folder and find out if the submission email ended up there. 

    If you changed your account email address, please be noted that changing your account email address will not change the email address used to receive submission emails. You will have to actually change the "Recipient Email" of your notification alert. The following guide should help you: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Thank you!