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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Are uploaded images on forms mobile friendly since it is not working for my customers on iPhone and Android?

    Asked by stylishdesignsuk on February 20, 2014 at 09:40 AM
    Page URL:
    http://form.jotformeu.com/form/21595645228359

    Android and iphone upload not working mobile devices upload image
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    JotForm Support

    Answered by KadeJM on February 20, 2014 at 11:25 AM

    Yes our forms are designed to work across most major operating systems and browsers including mobile devices. I ran a test via your form using my iPhone 4S (iOS 7.0.4 - Latest Version). Everything seemed to work and accept images normally on my end between mobile and computer. I tried this on the latest versions of Mobile Chrome and Mobile Safari.

    Any idea what Firmware and which Mobile Device Types and Versions are being used on your customer's end? Also what Browsers? Perhaps they didn't select the images correctly so it may have not attached upon selection. The only other reason I could think of right now that this could be a possible issue is if perhaps your customers may have tried to upload an Image File type that wasn't allowed or supported.

     

    Mobile Upload - Attached:

     

    Computer - Image Uploaded and Shows Fine in Submission: