- Kevin WagnonAsked on February 20, 2014 at 11:12 AM
Hi there. My website is mysweetclementine.com and my clients are not able to submit the form under "Contact Us." They will fill it out, hit submit and then the screeen goes blank. I am not getting any of their attempted form submittals through my email either so I know they are not successful.
Also, I am not able to log in under my account. I have tried using my email to get the password and honestly I am not sure what my user name is either. Please help.Page URL:
- pinoytechAnswered on February 20, 2014 at 12:26 PM
I've made some test entry/submission in your form and I was able to submit it without any problem. Please take a look at this video: http://www.screencast.com/t/ttlc6WtgS
Have they tried already clearing there browser cache and cookies? If not, can you please ask them to clear it?
Also, I am not able to log in under my account. I have tried using my email to get the password and honestly I am not sure what my user name is either. Please help.
Base on my findings, your form is created under "mcbeedesigns" account which is using firstname.lastname@example.org as account email address. You can use this information to reset your password and access your forms.
Feel free to contact us again if you need further assistance.
- pinoytechAnswered on February 20, 2014 at 01:52 PM
For some reasons your response came out empty. Can you please post it again using the link bellow?