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  • Profile Image

    Problems logging in and problems with form

    Asked by Kevin Wagnon  on February 20, 2014 at 11:12 AM

    Hi there. My website is mysweetclementine.com and my clients are not able to submit the form under "Contact Us." They will fill it out, hit submit and then the screeen goes blank. I am not getting any of their attempted form submittals through my email either so I know they are not successful.

    Also, I am not able to log in under my account. I have tried using my email to get the password and honestly I am not sure what my user name is either. Please help.

    Page URL:
    www.mysweetclementine.com

    logging and email name User Name fill
  • Profile Image

    Answered by pinoytech on February 20, 2014 at 12:26 PM

    Hi Kevin,

    I've made some test entry/submission in your form and I was able to submit it without any problem. Please take a look at this video: http://www.screencast.com/t/ttlc6WtgS

    Have they tried already clearing there browser cache and cookies? If not, can you please ask them to clear it?

    Also, I am not able to log in under my account. I have tried using my email to get the password and honestly I am not sure what my user name is either. Please help.

    Base on my findings, your form is created under "mcbeedesigns" account which is using c*******e@gmail.com as account email address. You can use this information to reset your password and access your forms.

    Feel free to contact us again if you need further assistance.

  • Profile Image

    Answered by pinoytech on February 20, 2014 at 01:52 PM

    Hi Kevin,

    For some reasons your response came out empty. Can you please post it again using the link bellow?

    http://www.jotform.com/answers/336201

    Thanks,