Some fields won't populate in my 2nd form [FIXED]

  • april_delasalas
    Asked on September 16, 2021 at 8:36 PM

    I created two forms.

    The first one is for registration which will be sent to our receptionist (she will be the one to approve the registration).

    The receptionist will receive the notification email with a button linked to the 2nd form where she should see the prepopulated data from form 1 then she can edit, confirm details and ask about shipping/ pick up preferences. Upon submission, it will be sent to our record.

    Form 1: https://form.jotform.com/212576423490052

    Form 2: https://form.jotform.com/212582663498467

    I followed the steps in this guide to prepopulate data in Form 2. However, the name and phone number fields doesn't populate properly in the 2nd form.


    1631838637 6143e1ade2f95  Screenshot 10

    This is my URL parameter:

    https://form.jotform.com/212582663498467?fullname={fullname}&fullname[last_8]={fullname:last_8}&email9={email}&phoneNumber10[input_10_area]={phone:input_10_area}&phoneNumber10[input_10_phone]={phone:input_10_phone}&areYou24={areYou}&selectProgram={selectProgram}&areYou24={areYou}&shippingPreference={shippingPreference}&addOn={addOn}&payment={payment}


    Can someone help me fix this?


    Thanks,

    April

  • Yau_C
    Replied on September 17, 2021 at 10:15 AM

    Hi,

    This is your current settings:

    1631887793 6144a1b18ca42  Screenshot 10

    1631887905 6144a2215cdac  Screenshot 21

    You need to use re-direct to external link:

    1631888000 6144a280e7eaf  Screenshot 32

    This is also mentioned in the guide you mentioned above:

    https://www.jotform.com/help/351-how-to-automatically-pass-form-data-to-another-form/

    Let us know if you need further assistance.


  • april_delasalas
    Replied on September 17, 2021 at 11:11 AM

    Hello,


    Yes I saw that part, too but I do not intend to let the registrants see the 2nd form that is why I only set a thank you page for the first form.


    The second form can only be accessed by our receptionist through the notification email that I have setup.

    1631891306 6144af6a99ed3  Screenshot 10

    My only problem is that when I click this button which takes me to my second form, the name and phone number fields doesn't populate properly.

    1631891488 6144b020e377e  Screenshot 21 Other fields worked fine. Just these fields.

  • Jovanne JotForm Support
    Replied on September 17, 2021 at 7:08 PM

    Hi,

    Please allow me some time to conduct some tests on your forms. I will get back to you as soon as I have more information.

    Thank you.

  • april_delasalas
    Replied on September 17, 2021 at 7:14 PM

    Hi Jovanne!

    Fixed it :)

    After further tests I figured there's something wrong with the Fullname field as it doesn't pass the data to my 2nd form. As a workaround I replaced it with Short Text fields.

    Thanks by the way!


    Kind regards,

    April

  • Jovanne JotForm Support
    Replied on September 17, 2021 at 7:18 PM

    Hi,

    I was about to reply to you that the issue was not replicated on my end since it was working fine. I am very delighted that you have fixed the issue by yourself and we are sorry that we have not got to you back immediately.

    If you need further assistance, please let us know.

    Thank you.