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april_delasalasAsked on September 16, 2021 at 8:36 PM
I created two forms.
The first one is for registration which will be sent to our receptionist (she will be the one to approve the registration).
The receptionist will receive the notification email with a button linked to the 2nd form where she should see the prepopulated data from form 1 then she can edit, confirm details and ask about shipping/ pick up preferences. Upon submission, it will be sent to our record.
Form 1: https://form.jotform.com/212576423490052
Form 2: https://form.jotform.com/212582663498467
I followed the steps in this guide to prepopulate data in Form 2. However, the name and phone number fields doesn't populate properly in the 2nd form.
This is my URL parameter:
Can someone help me fix this?
Thanks,
April
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Yau_CReplied on September 17, 2021 at 10:15 AM
Hi,
This is your current settings:
You need to use re-direct to external link:
This is also mentioned in the guide you mentioned above:
https://www.jotform.com/help/351-how-to-automatically-pass-form-data-to-another-form/
Let us know if you need further assistance.
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april_delasalasReplied on September 17, 2021 at 11:11 AM
Hello,
Yes I saw that part, too but I do not intend to let the registrants see the 2nd form that is why I only set a thank you page for the first form.
The second form can only be accessed by our receptionist through the notification email that I have setup.
My only problem is that when I click this button which takes me to my second form, the name and phone number fields doesn't populate properly.
Other fields worked fine. Just these fields.
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Jovanne JotForm SupportReplied on September 17, 2021 at 7:08 PM
Hi,
Please allow me some time to conduct some tests on your forms. I will get back to you as soon as I have more information.
Thank you.
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april_delasalasReplied on September 17, 2021 at 7:14 PM
Hi Jovanne!
Fixed it :)
After further tests I figured there's something wrong with the Fullname field as it doesn't pass the data to my 2nd form. As a workaround I replaced it with Short Text fields.
Thanks by the way!
Kind regards,
April
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Jovanne JotForm SupportReplied on September 17, 2021 at 7:18 PM
Hi,
I was about to reply to you that the issue was not replicated on my end since it was working fine. I am very delighted that you have fixed the issue by yourself and we are sorry that we have not got to you back immediately.
If you need further assistance, please let us know.
Thank you.