What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with Jotform

    Asked by Desiree Sousa on July 11, 2011 at 12:20 PM


    I was using jotform on my blog, www.gaytravelinformation.com. Someone "spammed" me the other day and kept submitting requests via jotform (dozens and dozens of them) which has disabled my account. I would still like to utalize jotform on my web site. Can you please fix this problem for me and/or tell me what I need to do? Currently the link on my blog is broken.

    I look forward to your response.


    Desiree Sousa

    Page URL:

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    JotForm Support

    Answered by mliz on July 12, 2011 at 01:27 AM

    Hi Desiree,

    You can enable strict check and add a Captcha field in your form to
    prevent Spam submissions from happening in the future.

    1) Using the Strict Check option found in the Preferences button's
    Advanced Settings
     tab to prevent multiple submissions from a particular IP address.

    2) Using Captcha form validation (under Power Tools) to ensure that your forms are not being submitted by annoying robots or autosubmission software.

    For the meantime I have reset your limits to enable submissions on your forms.