What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form does not come online straight away after I upgraded. How come?

    Asked by folkelarm on February 20, 2014 at 01:24 PM
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    Answered by folkelarm on February 20, 2014 at 01:28 PM


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    JotForm Support

    Answered by TitusN on February 20, 2014 at 02:47 PM


    Thank you for contacting us.

    Looks like your subscription payment for a Yearly Economy plan  Ref#78161311 did not upgrade your account as expected.

    I have corrected that.

    For your forms to load at better speeds, please log in using this link: http://jotformpro.com/login

    Get a fresh Iframe code from your form and replace the one you already have on your website.

    That should resolve the issue, but let us know if you hit any bump.