Account: Suspended, form not found

  • Tobi
    Asked on September 17, 2021 at 8:04 AM

    Hey liebes JotForm Team!

    Ich habe ein Problem. Seit heute Morgen kann ich meine Forms nichtmehr ansehen oder bearbeiten. Versuche ich es auszufüllen steht „Form Not found, Thais Form is disabled“ da. Ich habe bereits versucht das Form zu disablen und dann wieder zu enablen, aber all das hat nichts gebracht…

    Ich freue mich auf eure Antwort!


    Liebe Grüße und ein schönes Wochenende!


    tobi

    Jotform Thread 3363020 Screenshot
  • Tobi
    Replied on September 17, 2021 at 8:11 AM

    Well I have read other articles and I had a Form with a login field in it. I’m sorry, I didn’t knew that this wasn’t allowed. Could you reactivate my account? I will change those forms as fast as I can!

  • Hanne JotForm Support
    Replied on September 17, 2021 at 2:39 PM

    Thank you for reaching out, Tobi. 

    I can confirm that your account was suspended for having fields regarding login credentials. The only way to have your account reactivated is by allowing us to remove the offending fields before lifting the suspension.

    Please confirm, and we can lift your suspension.

  • Tobi
    Replied on September 19, 2021 at 2:45 PM

    sure, confirmed.
    i’ve already deleted every form…

    thanks for your quick answer!

    Tobi

  • Jessica JotForm Support
    Replied on September 19, 2021 at 9:25 PM

    Hi Tobi, thank you for reaching back to us.

    I have reactivated the account: helpErgowiki as there are no more forms associated with the account.

    Kindly try to log in and let us know if you encounter any difficulty.