What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When we try to use paypal from our jotform account, a return to merchant page comes up saying that there is a problem with the paypal email address

    Asked by CZA on February 20, 2014 at 02:54 PM

     (cont) supplied by seller.  Can you pls help.  When I just go to our paypal link, it goes to our account, but when I do it through jotform, it goes to return to merchant.

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    Answered by pinoytech on February 20, 2014 at 03:35 PM


    Upon checking, I found out that the issue is had something to do with your PayPal Account information. Instead of using your PayPal email address, you use paypal link.

    To fix this issue, just simply remove PayPal link which you put in your PayPal Account Information and replace it with your PayPal email address.

    Feel free to contact us again if you need further assistance.