What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form just submitted over 100 times.

    Asked by adrianaa03 on February 20, 2014 at 04:49 PM

    I have the free service at the moment but when someone completed my form it sent over 100 times taking me over my quota.  How can I fix this.

     

    Thanks

    thanks
  • Profile Image

    Answered by jedcadorna on February 20, 2014 at 04:54 PM

    Hello,

    You can set limits to your form so only unique submissions can be made by a user. Please read through this detailed guide on how to http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

  • Profile Image

    Answered by adrianaa03 on February 20, 2014 at 05:07 PM

    I was actually testing the form myself and only hit submit once.  I just tested a different form on my other website and it did the same.  Submitted the form 30 times even though I hit the submit button just once.  I just upgraded my account to 1,000 submissions a month but at this rate its going to hit 1,00 very soon. 

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    JotForm Support

    Answered by TitusN on February 20, 2014 at 06:15 PM

    Hello,

    Oh My!

    I can see the problem -

    We will make sure that the erronous submissions do not count to your submission limit.

    We however need to investigate the issue, and determine what could be causing this.

    Thank you for your patience.

    In the meantime, I would reccomend restarting your computer right away in case its a malicious script that could be causing this.

    We will update this thread as soon as possible.

     

  • Profile Image
    JotForm Support

    Answered by TitusN on February 20, 2014 at 06:27 PM

    Hello,

    Please do the following as soon as possible:

    1. Clone your form by following this linked guide. This will create a copy of the form that is doing this (http://jotform.us/form/30066966163154)

    2. Delete the original form: http://jotform.us/form/30066966163154

    3. Do a test submission - same behavior?

    Please let us know.