What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SUBMISSION REPORTS ARE ALL BLANK!

    Asked by thefutureschannel on July 11, 2011 at 02:33 PM

    I have several forms that I access throughout the week and when I click on the "submissions" button for any of the lists, the results are blank.  I get this notice:

    No results to display.

    Check your search query or time frame options.

     

    I've made sure that the time frame is correct but still nothing.  I thought maybe it was just a programming problem last week but it's still happening today (Monday).

    Is Jotform's having an issue are your end?

     

    Thanks,

    Jenna

    Page URL:
    www.thefutureschannel.com/includes/signup.php

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 01:43 AM

    Hi Jenna,

    We are experiencing a bug with the Submissions page in which selecting a custom timeframe does not display any results at all. A ticket has already been submitted and it shall be dealt with as soon as our development team receives the notice.

    We cannot guarantee a lead time, as of yet, but we can assure you that this will be on top of our priority list. We sincerely apologize for this inconvenience.

    In the meantime, you can view your submissions by choosing any of the preset timeframes  (All Time, Today, This Week, This Month, This Year)

     

    Again, sorry for any inconvenience caused by this issue. Thank you for your patience and understanding.


    Neil