I created a templates and now it gone!

  • resa.thiry
    Asked on September 19, 2021 at 9:11 AM

    Not to supporting this site as I did create one template and now it is gone! Looks like you update the website but took away my templates. I am going to look somewhere else that when create updating should not lose what was created.

  • Kenneth JotForm Support
    Replied on September 19, 2021 at 1:55 PM

    Thank you for reaching support,

    Upon checking the account username resa.thiry, I have found no logs in the ACCOUNT HISTORY for anything like form creation, customization, etc.

    If you are referring to a different account, kindly share the username, email address, or Direct Form link to any of the forms associated with the account.

    In the meantime here is a related guide: https://www.jotform.com/help/106-how-to-use-form-templates/.

    Awaiting your response.
    Best.