Reply-To name wrong

  • Superplayor
    Asked on September 19, 2021 at 1:22 PM

    For some reason the reply-to name is showing as "Megan Barns". I don't know a Megan Barns. I have MY name Shari Scherschel set in the auto-reply and confirmation emails so I have no idea where it is getting this name. It does put the correct actual email in the reply section but it is confusing.1632072152 614771d89f81a  Screenshot 10

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  • VincentJay
    Replied on September 19, 2021 at 7:45 PM

    Hi,

    May I know if that is a notification email or autoresponder email? If you're referring to the autoresponder email, the Reply-to Email is shari@superplayor.com. We'll wait for your response. Thank you!

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  • Superplayor
    Replied on September 20, 2021 at 1:46 PM

    It is the the auto-responder email. Yes, I have it set correctly as above... HOWEVER, if you look at the screen shot I sent you, why does the name show "Megan Barns"???????

  • VincentJay
    Replied on September 20, 2021 at 3:06 PM

    Thank you for the added information.

    I checked the form and there are two Autoresponder Emails. Could you please share the complete Email screenshot so we can see which Autoresponder email are you referring to?

    Also, I noticed that the Send on Edit option is disabled on this Autoresponder email with Send on Edit email title. We'll wait for your response. Thank you!

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