Cannot see shared forms when using sub user

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    2blife
    Asked on February 21, 2014 at 04:16 AM

    Dear Sir/Madam,

    It's strange that cannot see any shared forms today when using sub user account login in, but all the forms are visible if using admin user account.

    I have double checked in admin panel that related forms are authorized to that sub user with edit right, actually, no problem found yesterday but today, and no authorization update during this period.

    Is there any maintainence work carrying on JotForm platform? Thanks.

    Regards,

    Neon

  • Profile Image
    ashwin_d
    Answered on February 21, 2014 at 05:39 AM

    Hello Neon,

    I'm sorry for the trouble caused to you.

    Upon checking, I found that there are three forms shared with you but it does not gets listed in your account.

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on February 21, 2014 at 07:41 AM

    Hello Neon,

    This issue is now resolved. I did check your account and I was able to see the list of shared forms. Do check and get back to us if the issue persists.
    Thank you!
  • Profile Image
    2blife
    Answered on February 23, 2014 at 10:53 PM

    Dir Sir/Madam,

    Yes, the forms are visible now, thanks.

    Regards,

    Neon

  • Profile Image
    ashwin_d
    Answered on February 24, 2014 at 01:30 AM

    Hello Neon,

    I am gald to know that you are able to see the shared forms.

    Do get back to su fi you have any questions.

    Thank you!