What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my service

    Asked by John LaSpada on July 11, 2011 at 04:18 PM

    I need to cancel my service. The paypal account is


    I was also wondering if I could be reimbursed for this past months charge since I have not used this service since a couple months.



    John LaSpada


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    Answered by allanftd on July 12, 2011 at 01:45 AM

    Hi John,

    In order to cancel your JotForm subscription, you must perform the following steps:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    With regards to your request for refund, I shall consult our escalation team for further action. You'll receive an update from them shortly.

    Thanks for choosing JotForm and we hope to see you around again soon.