Cancel my service

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    John LaSpada
    Asked on July 11, 2011 at 04:18 PM

    I need to cancel my service. The paypal account is

    I was also wondering if I could be reimbursed for this past months charge since I have not used this service since a couple months.



    John LaSpada


  • Profile Image
    Answered on July 12, 2011 at 01:45 AM

    Hi John,

    In order to cancel your JotForm subscription, you must perform the following steps:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    With regards to your request for refund, I shall consult our escalation team for further action. You'll receive an update from them shortly.

    Thanks for choosing JotForm and we hope to see you around again soon.