What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When forms are filled in by clients why does it not notify me via email that there was a form filled in or the form

    Asked by saholidaytravel on February 21, 2014 at 05:44 AM
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    JotForm Support

    Answered by NeilVicente on February 21, 2014 at 06:00 AM

    Our mail server logs show that emails are dispatched successfully to marketing@saholidaytravel.co.za

    It is possible that your host might be rejecting it for reasons they know.

    My hunch is that because your notification does not have a Sender Name specified, your host might be thinking the mails are spam.

    Try setting a Sender Name for your notifications:


    You may also want to add our mail servers' IP addresses to your host's whitelist. Here's how:



    Please keep us posted on your results. Let us know if none of these solutions help.