When forms are filled in by clients why does it not notify me via email that there was a form filled in or the form

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    saholidaytravel
    Asked on February 21, 2014 at 05:44 AM
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    NeilVicente
    Answered on February 21, 2014 at 06:00 AM

    Our mail server logs show that emails are dispatched successfully to marketing@saholidaytravel.co.za

    It is possible that your host might be rejecting it for reasons they know.

    My hunch is that because your notification does not have a Sender Name specified, your host might be thinking the mails are spam.

    Try setting a Sender Name for your notifications:

     

    You may also want to add our mail servers' IP addresses to your host's whitelist. Here's how:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Please keep us posted on your results. Let us know if none of these solutions help.

    Cheers!