How can I auto-submit a form without using a countdown timer? How about turning off random captcha tests?

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    Martin_Dmitri
    Asked on September 20, 2021 at 08:40 AM

    I wish I could auto-submit a form without using a countdown timer. I've created an email template that asks clients to rate their experience. Each star is linked to a Jotform with a URL that prefills the form with the 1 to 5 rating they selected and the client's email address. I need to use the form to save the client's feedback, but I don't want them to have to visit the form and click submit. I want the form to be invisible and to auto-submit before thanking the client for their rating, saving their response, and notifying me by email of their feedback. 

    Jotform does all of this except the auto-submit.  A workaround can be implemented using a countdown timer and some custom CSS that hides the page. However, figuring how to do that wasn't easy, and there is still is an unnecessary page load and a 1-second countdown delay before redirecting.  See for yourself:

    https://form.jotform.com/212586949150059&email=dmitriamartin@gmail.com&rating=5

    In addition, a captcha will sometimes appear on the page with the countdown timer that prevents it from submitting. I didn't add the captcha when designing the form so it's something Jotform has taken the liberty to inject. How can I turn that off?

    FYI - The actual implementation is a bit more complicated in that if someone submits a rating less than 5-star, the form records their answer but then sends them to a second form asking for more feedback. It's pretty sweet that you have that kind of functionality. You can see what I mean at:

    https://form.jotform.com/212586949150059&email=dmitriamartin@gmail.com&rating=3

    PS - The star rating is part of a Gmelius template I've created that inserts the HTML into an email with the client's email address injected into the code automatically as a variable.

    Screenshot
  • Profile Image
    Marco
    Answered on September 20, 2021 at 10:30 AM

    Hello there,

    Thanks for reaching out to us.


    Unfortunately the minimum countdown you can set on the Global Countdown widget is 1 second.

    You may try to auto-submit your form through Jotform API, as mentioned by the user on this thread:

    https://www.jotform.com/answers/2390510

    Or eventually you may download your form source code and trigger the submit event through your own custom javascript.


    About the captcha, that's our anti-spam system that automatically makes appear the captcha control if several submissions come from the same IP address in a short period of time. This is done to prevent spam submissions and abuses against our customers.

    If your users connect from the same WiFi, like the employees in a company, and they use to submit your form every day, most likely they'll get shown the captcha control sooner or later.

    If you like, we can remove the captcha control for you. Just keep in mind that doing so, your forms won't be protected anymore against spam submissions.

    Would you like us to proceed and disable the captcha control for your account?


    Regards

  • Profile Image
    Martin_Dmitri
    Answered on September 20, 2021 at 11:22 AM
    Yes, please disable the captcha control.
    And, thank you for the link regarding the API. I'll check it out!
    Sincerely,
    *Dmitri Martin*
    REALTOR®, eXp Realty
    Call/Text: 715-258-8678
    trust@dmitri.realtor
    www.homesnap.com/Dmitri-Martin
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    for the sole use of the intended recipient(s) and may contain confidential
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  • Profile Image
    Marco
    Answered on September 20, 2021 at 01:18 PM

    Hello again,

    As requested, we've disabled the captcha control for your forms.


    Let us know if you need any further assistance,

    Regards