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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My second form doesn't send to the right address

    Asked by Presteach on February 21, 2014 at 10:04 AM

    Hey, so I made a second form with a different receipt address. Doesn't seem to be going anywhere when I fill it out online. Is this because I'm on the free plan still? Also.. I made some changes to one of the forms that was already on my site, saved, updated, but didn't show any changes. I had to clone it, make changes and then copy the clone to get it updated on the site. Not a big prob,  just thought I'd tell ya. Otherwise all works great! thanks!

    username- Presteach

    Page URL:
    www.presteach-esljobs.com

    different Updated site saved
  • Profile Image

    Answered by datasphere on February 21, 2014 at 10:40 AM

    Hi

    you probably just made a mistake by confusing the forms, if you have just copied the first form right?

     

    Can you follow this instructions so you could finish your new form ?

     

    This is what you have already done:

    http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection

    just change section 5 in tutorial on your second form !

     

    this is what you probably want, sending a form to two or other recipient?

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

     

     

    Take a look also on this basics 1-2-3 howto instructions:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection

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    Answered by jedcadorna on February 21, 2014 at 10:44 AM

    Hello,

    Thank you for contacting us.

    I made test submissions to your Clone of Schools Sign-up form. I can see that our mail logs was able to deliver the message to your email.

    Current Server: /var/log/jotform/amazonSES.log:[21/Feb/2014:10:35:22 -0500] 40482075448457 AmazonSES Sent email to schools@presteach-esljobs.com - MessageID:0000014455163310-8bb0f53b-a838-4003-a74b-dd83690c726e-000000 - RequestId:c69a0702-9b0d-11e3-bbc2-0f5593f2955f

    If this is not the form in question let us know which form so we can investigate further. If still you are not receiving any notification you might want to add Jotforms domain and whitelist our IP http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.