Conditional Logic not working on Mobile.

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    angiehills
    Asked on February 21, 2014 at 11:03 AM

    I have created a form with conditional logic for each question (all conditional logic posted in red) & it seems to be working on computer - but when I check on my mobile - all of the red text is showing & should not be. I refresh my screen on mobile & it goes away & refresh again & it comes back.

    I have the form cloned multiple times & using shortstack tabs to embed for facebook - here's one of the forms that I'm checking out on my mobile:

    http://a.pgtb.me/v8hS32

    I don't need it showing for visitors. Can you help me with this issue?

    Thanks!

  • Profile Image
    pinoytech
    Answered on February 21, 2014 at 11:40 AM

    Hi,

    I was able to reproduce the issue that you are referring upon checking your facebook page using my phone.

    Can you please try to re-embed your form code into your facebook page using iFrame method?

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • Profile Image
    pinoytech
    Answered on February 21, 2014 at 11:41 AM

    In addition to my response, just embed only the code between <iframe></iframe> tags without the <script> code.

    Thanks,

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    datasphere
    Answered on February 21, 2014 at 12:35 PM

    probably that mobile cant show the proper CSS code?

    I tried it on Android ZTE and Android Samsung and the form is working just fine on Facebook 

    Can you provide a screenshot of that mobile error ?

  • Profile Image
    angiehills
    Answered on February 21, 2014 at 12:43 PM

    I updated in iFrame as instructed in first response & it seems to be working fine now.

    Do I need to remove the <script> code as instructed in 2nd response?

  • Profile Image
    pinoytech
    Answered on February 21, 2014 at 01:18 PM

    Good to hear that Angie! Since your form is working fine, no need to remove the <script> code. However, if you find some issues in your form, you can remove <script> code as workaround.

    Feel free to contact us again if you need further assistance.