What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms not being sent to my newly changed email address?

    Asked by thenorahbird on February 21, 2014 at 12:59 PM

    I have changed the email address to reflect a new one and yet, forms are still being sent to the old email that was on the account.


    How can this be rectified as it needs to happen asap!



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    Answered by pinoytech on February 21, 2014 at 02:26 PM


    Can you please share to us URL of your Form for us to investigate the issue and for further assistance?


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    Answered by snewell on February 21, 2014 at 02:47 PM

    I'm having the same problem.  I created my Jot account with my work email address, and now I woud like to change where the form confirmations are going to something other than my email address.   My site is  www.msprepsummit.org.  Thanks

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    Answered by pinoytech on February 21, 2014 at 03:33 PM


    Please refer on this thread for my response about your query.