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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Speed of filling out questionnaire

    Asked by bleonard8 on February 21, 2014 at 01:05 PM

    We use JotForm to have our client's fill out various questionnaires, some of which are very long and detailed.  We are truly impressed with the easy of creating the form and the ability easily to acqire information.

    I have, however, had more than a couple of people complain about the speed of the form when filling it out.  One said that she had to enter information and then wait several seconds for the letters to appear on the screen or for the cursor to move to the next box after tabbing.  Another said, just this morning that it was the slowest websites that he had seen since dial-up.

    I got into one of my forms myself and tried it and experienced the same thing.  It was so slow that filling in the form was actually frustrating.

    As much as we like the service (and we really do), we cannot afford to have our clients frustrated at us.

    Could there be something that we are doing in designing the forms?  Is it possible that the size of the form is hurting us (although we can't cut them back)?  Do you have any solutions?

    I look forward to your response.

    Bob Leonard

    Page URL:

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    Answered by Carina on February 21, 2014 at 02:54 PM

    I checked your form and it is very extensive, being very slow.

    Instead of using "Form collapse" you can use "page break" and in this way the form can become faster.

    Other option might be to split the form into connected multiple forms.

    Kindly let us know if you wish to implement the 2nd option, or if the problem still persists.


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    JotForm Support

    Answered by Mike_T on February 21, 2014 at 03:15 PM

    I think that you form is slow due to enabled Autofill option. It is saving the whole form to the browser local storage on each user action.

    In order to fix that issue, you might try to:

    - Set an Auto Save option to 30 seconds.
    - Uncheck Save on data changes option.

    Alternatively, you might consider switching to another 'save and continue later' method which is based on two forms and page breaks:

    How to Save Forms to Continue Later

    Thank you.