A message "Image Cannot Be Loaded" is appearing in the bottom of my form, why?

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    Asked on February 21, 2014 at 01:47 PM

    I am getting the above message at the bottom of my form.  I don't know why, and I can't figure out how to delete it.

    It can be seen here:


    and here:


    Thank you

  • Profile Image
    Answered on February 21, 2014 at 03:04 PM


    You are getting that message because you have add our Cool Caption widget: http://widgets.jotform.com/widget/coolcaption

    However, you have not inserted any image URL to display, that's why the error appears, I guess that you added that widget by mistake, so I removed from your form and it works correctly now. Here is how I removed it: 

    All you need to do now is to update the code of your form that was embedded to your website.

    Please inform us if you still need assistance with this inquiry.


  • Profile Image
    Answered on February 21, 2014 at 03:20 PM
    THANK YOU!!!!!!!!!!!!!!!!