Attached file not sending with confirmation email

  • baveteransparade
    Asked on September 21, 2021 at 1:51 PM

    I have uploaded a .PDF file I would like sent with the confirmation email but it does not send with the email. It worked last year when we held this event but when I uploaded the new version it won't send along with the confirmation email.

  • Cecile JotForm Support
    Replied on September 21, 2021 at 11:33 PM

    Greetings,

    Are you referring to the form and attachment below?

    1632281242 614aa29a24c31 29 Screenshot 10

    Kindly note that the attachment size is limited to 5MB only. The attached file will not be sent if it exceeds the 5MB file size limit. This is a standard limit for all users. To confirm if this is indeed the reason behind your attached file not attaching in your email, can you please check the size of the PDF?

    We look forward to your reply.

    Thank you.

  • baveteransparade
    Replied on September 24, 2021 at 9:43 PM

    Thank you for the reply. Yes the .PDF is only 565kb.

  • baveteransparade
    Replied on September 24, 2021 at 9:47 PM

    I just removed the file and re added it then sent a test email and still no attachment.

  • Collin_S
    Replied on September 25, 2021 at 12:42 PM

    Hi,

    I have cleared your form cache in hopes that this would resolve the problem but could you please link us to the form in question and we will gladly have a look.

    Hope to hear from you soon.

  • baveteransparade
    Replied on September 25, 2021 at 2:14 PM

    Still not sending the file. I removed it again and re added it and no go.

    https://form.jotform.com/baveteransparade/2021

  • Jed_C
    Replied on September 26, 2021 at 1:09 AM

    It won't trigger an autoresponse email because your "Recipient Email" is set as "Organization / Individuals Name".

    1632632835 61500003ba511 The Easiest Onl Screenshot 10

    I looked at the field and it contains names, but not emails. This means that it won't send any confirmation email as there's not valid email address in the field.

    1632632933 61500065793f5 em Screenshot 21

    My suggestion is to replace it first with email field (Contact Email).

    1632632988 6150009c377c3 DrawingWindow 2 Screenshot 32