What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by syrina25 on February 21, 2014 at 11:57 PM

    my paypal shipping is set up and working through my paypal, however, it is not on my jotform.  I am using the only paypal pro jotform I found.  it is not adding the shipping to my site.  I called paypal and they said it was my shopping cart program that is not showing the shipping.  please help

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    JotForm Support

    Answered by NeilVicente on February 22, 2014 at 12:27 AM


    Shipping is not available for Paypal Pro payment integrations yet, but I believe it is on top of our developer's priority.

    In the meantime, try using the regular Paypal Pro so you can either use a profile-based shipping calculation already set up on your account,  or specify shipping costs for each of your items.

    Let us know if you require further assistance.

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    Answered by syrina25 on February 24, 2014 at 04:21 PM

    Ok.  Would really like to get the shipping worked out.  Also, the form on my website is off...not sure why.  I have switched up the dimentions and things but to no avail.  Any suggestions?  My website is thebuckbuster.com if you want to take a look at the buy now page.



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    JotForm Support

    Answered by BDAVID on February 24, 2014 at 04:53 PM

    Hi, Please try re-embeding your form using the iFrame code of it. Let us know if that solves the problem.  

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    Answered by syrina25 on March 03, 2014 at 02:50 PM
    Thank you! That worked.